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Taking Messages & Transferring Calls

Lesson Plan 2: Taking Messages & Transferring Calls Objective:  Students will be able to politely take messages, offer to transfer calls, and put callers on hold. Materials:  Whiteboard, markers, phon

 
 
 
Presentation Structure & Opening Strong

"Inglés para el Ambiente Laboral" course. Lesson Plan 1: Presentation Structure & Opening Strong Objective:  Students will be able to identify the key parts of a business presentation and effectively

 
 
 

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